Shipping // Returns Policy

Due to very high demand and order volume, orders can take up to 10 - 21 days to be delivered. However, most orders are delivered within 7 - 14 days.

AVERAGE SHIPPING TIMES

All orders will be released from our warehouse within 1 - 2 business days.

*All shipping times exclude clearance/customs delays

                                                                                                                                   

 

Customers will have a 7 day window to contact Dolce Foglia Flavors regarding any issues with the order at hand. The 7 day window will begin from the date the package in question shows "delivered".

Return Policy/COVID-19 Update

In order to protect our employees and our customers from any additional risk, we will not be accepting returns of any products. This policy is to take into effect immediately. Once a product has left our facility, we cannot accept it back and give a refund.

How long does it normally take for an order to be processed and shipped out? 

Overnight/ Expedited/ 2nd Day or 3rd Day** orders must be placed before 10:00 am PST. to be considered for shipping that same day.

For larger orders (gallon, drum, custom flavors etc.) please allow 2-3 weeks of processing time if applicable.

My tracking shows delivered but I can't locate my order, what do I do?

Contact your local post office, UPS or designated carrier immediately. Once your package leaves our fulfillment center, the carrier that was decided on at checkout holds full liability of said package. We are not responsible for lost, missing, stolen or damaged packages/product. 

For Best Storage Conditions & Shelf-life:

Storage: Store in a cool, dry environment in a tightly sealed original container. Avoid prolonged exposure to sunlight, air, and heat. Keep the cap tightly closed when not in use.  After opening, the product can be refrigerated or stored at cool room temperature.

Our flavors have a shelf life of 12 - 18 months (60F° to 72F°).  Never freeze flavors, this will cause some separation, and the flavor may “break” causing you never to get them to mix again.